All wood fully seasoned and dried, ready to burn.

All wood from sustainable sources.

Great quality wood at competitive prices.

Wood Guide

The moisture content of your firewood is a major factor. Find out more

Sizing Guide

Our logs are available to order in different sizes.
Find out more

Terms and conditions plus returns policy


In these conditions of sale:

  • The company means Northumberland Logs
  • Registered Office: Northumberland Logs, Meldon Park, Morpeth, Northumberland, NE61 3SW
  • The customer means any person contracting with the company for the supply of bags of logs
  • Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly
  • These conditions may only be modified by a variation in writing signed on behalf of the company by a Director. Submission of an order online will be taken as agreement to these conditions of sale

Prices, Delivery charges and Promotions

  • Prices are correct at time of publication
  • All prices are shown in GBP British Pound Sterling
  • All retail prices include VAT
  • Northumberland Logs reserves the right to change any prices at any given time
  • The minimum order value is 1 bag of logs (currently £54 at time of writing) or other products to the equivalent value
  • Delivery charges will apply to orders outside the free delivery zone and are noted on the website. These will vary depending on location, please check directly with us prior to placing your order if you are unsure
  • Promotional terms only apply in the period stated for the promotion and may be subject to availability whilst stocks last
  • Northumberland Logs may change the terms of any promotions or withdraw them at any time without prior notice
  • Northumberland Logs reserves the right to offer different promotions to different customers at our discretion


  • The company will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever
  • Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery
  • Delivery will not be made if uneven surface, wet or soft surface is apparent and will hinder the delivery or make dangerous
  • The company will not accept any liability for damages to property caused during delivery
  • If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred
  • Stacking service will incur a surcharge (see website for cost)
  • A suitable daytime telephone no must be supplied, failure to do so may result in a delay or cancellation of delivery
  • Your delivery will usually be made within 5 working days or sooner after placing your order. Whilst Northumberland Logs and our distribution partners make every effort to deliver your order in the agreed timeframe we will not be liable if we fail to do so in part or in full due to circumstances outside our control
  • We will contact you to book a weekday delivery time. It is at the customers discretion whether this initial suggested time is accepted or if it is preferable to arrange for a later more convenient time
  • Timed, weekend or next day deliveries are possible but may incur additional costs which are the responsibility of the customer.
  • Any additional costs incurred by this will be quoted prior to despatch for approval and settlement by the customer
  • You must provide a suitable daytime contact number at time of placing your order. Failure to do so may result in a delay to your delivery or delivery instructions not being fulfilled
  • Delivery will be made to the delivery address that you selected when you placed the order
  • Delivery by Northumberland Logs and our delivery partners will be conditional upon the access being free from obstructions and good roads available to the place of delivery.
  • Delivery of items will be to the kerbside. While Northumberland Logs and our delivery partners endeavour to meet your delivery expectations, any movement of the goods on your property is at the driver’s discretion
  • Please let us know in advance if your property has difficult access, or issues that may prevent us from safely delivering your order, as a failed delivery may result in a charge for re-delivery
  • Deliveries will not be made where the ground conditions are uneven, not suitable to unload or likely to cause damage to the vehicle or property in the vicinity
  • Northumberland Logs or our delivery partners do not accept any responsibility for goods, which are lost or stolen after they have been delivered to the agreed location
  • Northumberland Logs or our delivery partners will not accept any liability for damage to property caused during delivery


  • The Customer has the right to cancel any order. Any cancellations must be made within 7 days from the date of the order being placed
  • Cancellations are not accepted by telephone and must be made by:
    • Electronic mail to
    • Letter to Northumberland Logs, Meldon Park, Morpeth, Northumberland, NE61 3SW
  • We aim to despatch within 5 working days or sooner. Therefore orders cancelled after despatch will incur shipping costs for delivery and return Northumberland Logs


  • All payments are in sterling (British Pounds)
  • This policy does not affect your statutory rights
  • All payment transactions are via Stripe payment gateway

Forece Majeure

  • Neither party shall be liable for any default due to any act of God, war, strikes, lockouts, accidents, fire, breakdown of plant, machinery or shortage of raw materials from a natural source of supply
  • Northumberland Logs shall be entitled to delay or cancel delivery or reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering products by normal routes or means of delivery through circumstances beyond its control


  • All products are supplied subject to availability
  • These terms and conditions are subject to change at any time without prior notice being given
  • We may contact you from time to time with offers and other useful ordering or delivery information. This communication will be occasional i.e. typically less than twice per month, and include an ‘unsubscribe’ option if you do not wish to continue receive it
  • Northumberland Logs retains the right to accept orders and payment if stocks have temporarily expired, fulfilling the order upon stock replenishment. If an item is out of stock the customer will be contacted as to when it is expected to be back in stock and if the waiting time is viewed to be too long by either party a full refund will be given
  • No warranty is either given or implied on any timber product as it is a natural product and will react differently depending on usage and storage conditions
  • Wood is a natural product so may vary in colour, shape and size
  • Orders received for goods which are to be used in smoke control areas are the responsibility of the customer understanding and complying with the Clean Air Act
  • Packaging may vary from that shown
  • Pictures are for illustrative purposes only. Colours may vary slightly from those illustrated
  • Moisture content is calculated as an average of multiple readings from a representative sample
  • Logs are supplied to an average length of 25cm or 10 inches. The width of the log may vary and tolerances must be allowed for pieces as small as 7 inches and as large as 12 inches